New Look Paving, Sealcoating & Landscaping

I spoke with their salesman, Bob, about extending the width of my driveway and applying a seal coat after. After agreeing to the project terms, and paying a deposit, I called when ready to schedule the work. It took over a month of multiple calls and text messages with Bob to finally get the crew to do the work. He repeatedly told me a day the work would begin, only to have that day come and go with no follow up call from anybody at New Look. A crew finally showed up a day early, knocking on my door at 7:00am. They told me Bob said he had called me to let me know of the schedule change, he did not. The crew sent was also from a different company, not New Look. After two days, I was left with a sub-par driveway: the thin layer of seal coat didn’t fully cover certain areas and I found piles of the material used to fill in the cracks left behind in the driveway, which they covered in seal coat vs cleaning up. I left a message with Bob the next day, but wasn’t surprised that he didn’t respond. I then called New Look two days later, but still haven’t heard back. That was three weeks ago. Working with this company was a stressful, disappointing experience. Bob told me New Look is a woman-owned business, which was the deciding factor for me when choosing a company. I question now if that is even true. I would never recommend New Look to anyone.